Bit of rant and looking for some input and how to move forward.
Service went out Friday the 8th. Got through to a tech and suspected a modem issue (US light flashing on an 8 year old DCM 476).
Got a new TC4350 Tuesday the 12th, didn't solve the issue, ticket was put in for service call.
Never heard from the service tech but got a call from a Start tech Friday the 15th that they had been told that there is an area issue with no ETA for repair.
This is a bit odd because my downstairs neighbour also has Start service and their house line is plugged into the same hub/concentrator at the pole as mine.
I suspect the issue is my line from the house to the pole.
Checked in with Start support on Tuesday the 19 to see if there were any updates, nope and again today, nope.
I understand we are in the midst of global pandemic and things are backed up pretty well everywhere but it would be nice to at least get some sort of time-frame for when a repair might be possible and I can't help but feel switching providers might get me more response that just waiting on Start.
I spoke with a Rogers rep today and of course they advised me if I switch to them they would be able to get a tech out right away.
So I figure these are my options:
1. Just wait
2. Run a line out to the pole myself (I know... not realistic and possibly illegal)
3. Try splitting off my neighbours line (I don't really want to risk putting their service out too)
4. Switch to Rogers (Ugh)
5. Switch to Bell (Double Ugh)
6. Switch to Fido (A real possibility)
7. Complain to CRTC (Will that really do anything)
8. ???
Any thoughts.
WA
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