I’ve been with start.ca since 2013.
Their tech support used to be awesomely great and very reliable until several days ago, when my internet connection keeps on dropping during prime time (around noon)
I can see from my phone Wi-Fi signal indicator, it is showing as "connection without internet"
Calling the support is now becoming a pain in the neck. After waiting for 50 minutes!, I was told my router is too old (Asus RT-N66U).
Okay, I agree it’s a 10 years old router, so I bought a new router a couple days ago, ASUS RT-AX58U/ AX3000.
But still the issue persists, called them again today (waiting another 50 minutes) and this time I was told my modem is too old (Thomson DCM476, I was suggested a replacement with Technicolor TC-4400.
Should I proceed to replace my modem? Or the tech supports actually have no clue what the issue is?
Thanks in advance and sorry for ranting (a bit)...
Not sure if this helps, but below is the diagnostic result of the Thomson modem.
Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 621.0 MHz -0.7 dBmV 42.4 dB 0.000 % 256 QAM
2 633.0 MHz -0.4 dBmV 42.9 dB 0.000 % 256 QAM
3 639.0 MHz -0.1 dBmV 43.1 dB 0.000 % 256 QAM
4 645.0 MHz -0.3 dBmV 43.0 dB 0.000 % 256 QAM
5 651.0 MHz -0.8 dBmV 42.6 dB 0.000 % 256 QAM
6 657.0 MHz -1.3 dBmV 43.0 dB 0.000 % 256 QAM
7 663.0 MHz -1.3 dBmV 42.8 dB 0.000 % 256 QAM
8 669.0 MHz -1.1 dBmV 42.4 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
4 38.7 MHz 37.5 dBmV 64 QAM
2 25.9 MHz 35.8 dBmV 64 QAM
3 32.3 MHz 36.8 dBmV 64 QAM
1 21.1 MHz 35.8 dBmV 64 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled
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