Having major issues with upload speeds (not the first time). Has happened approximately a year ago and the only way it got resolved was getting ahold of someone at Cogeco. I've opened a ticket with support after doing all the usual testing, but from experience the previous time this happened they will say there are no issues and do nothing (modem stats are fine, its an issue with interference on 1 of the upload channels in my area)
Wondering if anyone from Cogeco is here that could give me a hand. Only way I got this resolved the last time was connecting with a Cogeco employee on here.
Modem stats:
Status Code: Operational
Software Version: STAC.02.50
Software Model: a81a
Bootloader: 2.3.1
Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 447.0 MHz 1.1 dBmV 41.4 dB 0.001 % 256 QAM
2 453.0 MHz 2.0 dBmV 41.9 dB 0.000 % 256 QAM
3 459.0 MHz 2.2 dBmV 41.9 dB 0.000 % 256 QAM
4 465.0 MHz 1.9 dBmV 42.0 dB 0.000 % 256 QAM
5 471.0 MHz 3.1 dBmV 42.5 dB 0.000 % 256 QAM
6 477.0 MHz 3.5 dBmV 42.5 dB 0.000 % 256 QAM
7 483.0 MHz 3.4 dBmV 42.5 dB 0.000 % 256 QAM
8 489.0 MHz 3.5 dBmV 42.5 dB 0.000 % 256 QAM
Return Path:
Channel ID Frequency Power Modulation
3 36.6 MHz 41.8 dBmV 64 QAM
1 23.6 MHz 41.8 dBmV 64 QAM
2 30.2 MHz 41.8 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
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