In one word, NO! In two words, NO WAY!
I was an 8+ year Start customer and very satisfied with the "legacy" plan (6Mbs/1Mbs) for the entire time I had the service. In 2020, I began doing frequent video conferencing just like many others. Until CV19, I had no technical issues with video streaming at up to 720p.
The price was right and when the plan was no longer available, I was grandfathered. I had it up until late March when I switched to another provider. THAT WAS A HUGE MISTAKE that I won't repeat. (ie When it's not broken, don't fix it.)
The only reason I migrated was the price difference of $5/mo for the same 40/10 service.
While the technical side was no different than being with Start or (shudder) the incumbent that I fired to move to Start, my decision to part ways with the other ISP was based on lack of and poor customer service. Not only were they only available M-F 9a-6p, two of the staff had extremely poor attitudes. When I would talk to them, they always "just" fell short of stating the issues were my fault. It was NEVER about them making errors, which they did a few times including being too occupied with going home for a holiday weekend than make sure my new service was working.
Further, whenever I asked for a supervisor or manager, I was told none were available or busy. This ISP is a small company located locally in Niagara Falls with local staff as opposed to them using an outsourced call center. When my service was not operating for the first three days after what was to have been the cut over, it took 5 phone calls ending in a DEMAND for the owner to call me and then another three weeks of telephone tag.
I can live with less than 100% technical service. Things happen such as the Ontario wide issues that everyone has been seeing the past few days. What I CANNOT live with is poor customer service AND staff that talk back. It's rude and a poor way to operate a business.
The bottom line is this: Whether Mr Rocca likes it or not, "I'M BAAAAACK" :-) I have no intention of leaving until such time as I relocate to an area that Start does not service. Simply put, switching away from Start is not worth the hassle.
Disclaimer: This is an unsolicited review and recommendation. I was not asked by anyone to write it and I am at arms length with Start Communications.
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