Anyone in Ottawa South/East on rCable been having some issues this weekend / Jan 23?
I'm on wired to local router, router is running fine.
We've been having 3-4 ping drop outs all evening.
Did a power cycle twice. After the second one, after about ~5mins of working the connection dropped out for a long period of time until we power cycled again.
I've been pinging my local router, google DNS and StLaurent start IP.
Below is a snippet of the logs and power levels DURING the longer outage. Also pasted the log (but removed MAC from snippet)
Anyone happen to see anything odd?
Looks like some downstream channels stopped bonding? From googling it also seems like the critical error in the log is due to power level fluctuations?
Reply from 104.153.24.106: bytes=32 time=20ms TTL=59
Reply from 104.153.24.106: bytes=32 time=18ms TTL=59
Reply from 104.153.24.106: bytes=32 time=46ms TTL=59
Reply from 104.153.24.106: bytes=32 time=27ms TTL=59
Reply from 104.153.24.106: bytes=32 time=19ms TTL=59
Reply from 104.153.24.106: bytes=32 time=20ms TTL=59
Reply from 104.153.24.106: bytes=32 time=22ms TTL=59
Reply from 104.153.24.106: bytes=32 time=20ms TTL=59
Reply from 104.153.24.106: bytes=32 time=22ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Request timed out.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=19ms TTL=112
Reply from 8.8.8.8: bytes=32 time=20ms TTL=112
Reply from 8.8.8.8: bytes=32 time=33ms TTL=112
Reply from 8.8.8.8: bytes=32 time=26ms TTL=112
Reply from 8.8.8.8: bytes=32 time=24ms TTL=112
Reply from 8.8.8.8: bytes=32 time=20ms TTL=112
Reply from 8.8.8.8: bytes=32 time=21ms TTL=112
Reply from 8.8.8.8: bytes=32 time=53ms TTL=112
Reply from 8.8.8.8: bytes=32 time=25ms TTL=112
Reply from 8.8.8.8: bytes=32 time=20ms TTL=112
Reply from 8.8.8.8: bytes=32 time=18ms TTL=112
Reply from 8.8.8.8: bytes=32 time=22ms TTL=112
Reply from 8.8.8.8: bytes=32 time=21ms TTL=112
Reply from 8.8.8.8: bytes=32 time=23ms TTL=112
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Request timed out.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Reply from 24.53.249.149: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Logs during outage:
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 609000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK Config file path hidden
Security Enabled BPI+
Downstream Channel Status
Channel Index Channel ID Lock Status Channel Type Bonding Status Center Frequency Channel Width SNR/MER Threshold Value Received Level Modulation/Profile ID
1 10 Locked SC-QAM Bonded 609000000 Hz 6000000 Hz 25.9 dB 5.2 dBmV QAM256
2 1 Locked SC-QAM Bonded 279000000 Hz 6000000 Hz 34.5 dB 1.8 dBmV QAM256
3 2 Locked SC-QAM Bonded 849000000 Hz 6000000 Hz 27.0 dB -1.6 dBmV QAM256
4 3 Locked SC-QAM Bonded 855000000 Hz 6000000 Hz 37.2 dB -1.9 dBmV QAM256
5 4 Locked SC-QAM Bonded 861000000 Hz 6000000 Hz 24.7 dB -1.2 dBmV QAM256
6 5 Locked SC-QAM Bonded 579000000 Hz 6000000 Hz 38.2 dB 4.1 dBmV QAM256
7 6 Locked SC-QAM Bonded 585000000 Hz 6000000 Hz 30.9 dB 3.9 dBmV QAM256
8 7 Locked SC-QAM Bonded 591000000 Hz 6000000 Hz 37.4 dB 5.0 dBmV QAM256
9 8 Locked SC-QAM Bonded 597000000 Hz 6000000 Hz 39.8 dB 5.3 dBmV QAM256
10 9 Locked SC-QAM Bonded 603000000 Hz 6000000 Hz 35.6 dB 6.8 dBmV QAM256
11 11 Locked SC-QAM Bonded 615000000 Hz 6000000 Hz 29.5 dB 5.2 dBmV QAM256
12 12 Locked SC-QAM Bonded 621000000 Hz 6000000 Hz 26.0 dB 5.2 dBmV QAM256
13 13 Locked SC-QAM Bonded 633000000 Hz 6000000 Hz 38.5 dB 4.5 dBmV QAM256
14 14 Locked SC-QAM Bonded 639000000 Hz 6000000 Hz 27.9 dB 5.5 dBmV QAM256
15 15 Locked SC-QAM Bonded 645000000 Hz 6000000 Hz 0.0 dB 5.7 dBmV QAM256
16 16 Locked SC-QAM Bonded 651000000 Hz 6000000 Hz 37.1 dB 6.1 dBmV QAM256
17 17 Locked SC-QAM Bonded 657000000 Hz 6000000 Hz 32.5 dB 5.6 dBmV QAM256
18 18 Locked SC-QAM Bonded 663000000 Hz 6000000 Hz 34.1 dB 5.6 dBmV QAM256
19 19 Locked SC-QAM Bonded 669000000 Hz 6000000 Hz 30.5 dB 5.5 dBmV QAM256
20 20 Locked SC-QAM Bonded 675000000 Hz 6000000 Hz 37.1 dB 5.7 dBmV QAM256
21 21 Locked SC-QAM Bonded 681000000 Hz 6000000 Hz 0.0 dB 6.2 dBmV QAM256
22 22 Locked SC-QAM Bonded 687000000 Hz 6000000 Hz 35.7 dB 5.4 dBmV QAM256
23 23 Locked SC-QAM Bonded 693000000 Hz 6000000 Hz 21.1 dB 5.3 dBmV QAM256
24 24 Locked SC-QAM Bonded 699000000 Hz 6000000 Hz 38.3 dB 6.5 dBmV QAM256
25 25 Locked SC-QAM Bonded 705000000 Hz 6000000 Hz 31.5 dB 6.5 dBmV QAM256
26 26 Locked SC-QAM Bonded 711000000 Hz 6000000 Hz 28.2 dB 5.3 dBmV QAM256
27 27 Locked SC-QAM Bonded 717000000 Hz 6000000 Hz 22.0 dB 4.4 dBmV QAM256
28 28 Locked SC-QAM Bonded 723000000 Hz 6000000 Hz 26.8 dB 4.4 dBmV QAM256
29 29 Locked SC-QAM Bonded 825000000 Hz 6000000 Hz 33.4 dB -4.0 dBmV QAM256
30 30 Locked SC-QAM Bonded 831000000 Hz 6000000 Hz 29.4 dB -4.1 dBmV QAM256
31 31 Locked SC-QAM Bonded 837000000 Hz 6000000 Hz 30.0 dB -4.5 dBmV QAM256
32 32 Locked SC-QAM Bonded 843000000 Hz 6000000 Hz 0.0 dB -3.5 dBmV QAM256
33 33 Locked OFDM Bonded 350000000 Hz 190000 kHz 33.2 dB 2.4 dBmV 0,1,2,3
Upstream Channel Status
Channel Index Channel ID Lock Status Channel Type Bonding Status Center Frequency Channel Width Transmit Level Modulation/Profile ID
1 5 Locked SC-QAM Bonded 21100000 Hz 3200000 Hz 55.0 dBmV TDMAANDATDMA
2 6 Locked SC-QAM Bonded 25900000 Hz 6400000 Hz 54.0 dBmV ATDMA
3 7 Locked SC-QAM Bonded 32300000 Hz 6400000 Hz 54.0 dBmV ATDMA
4 8 Locked SC-QAM Bonded 38700000 Hz 6400000 Hz 54.0 dBmV ATDMA
(Looks like NTP is GMT... this was actually just before 1am Ottawa time.
SNMP Event Log
Index Time Priority Description
31 Sun Jan 23 05:49:58 2022 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...
30 Sun Jan 23 05:49:49 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 4; Chan ID: 28; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA ...
29 Sun Jan 23 05:49:49 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 5; Chan ID: 28; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA ...
28 Sun Jan 23 05:49:48 2022 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...
27 Sun Jan 23 05:49:28 2022 Critical (3) "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=CMTS-MAC=m:...
26 Sun Jan 23 05:49:21 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 11 13 14 28 29 30; DSID: N/A; MAC Addr:...
25 Sun Jan 23 05:49:20 2022 Warning (5) "MDD message timeout;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VER=3.1;"
24 Sun Jan 23 05:49:20 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 1; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA ...
23 Sun Jan 23 05:49:20 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 11 13 14 30; DSID: N/A; MAC Addr: N/A; ...
22 Sun Jan 23 05:49:18 2022 Warning (5) "MDD message timeout;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VER=3.1;"
21 Sun Jan 23 05:49:18 2022 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...
20 Sun Jan 23 05:49:18 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 11 13 14; DSID: N/A; MAC Addr: N/A; OFD...
19 Sun Jan 23 05:49:16 2022 Warning (5) "MDD message timeout;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VER=3.1;"
18 Sun Jan 23 05:49:16 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 18 19 20 23 24 25 26 27 29 30 31; D...
17 Sun Jan 23 05:49:07 2022 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...
16 Sun Jan 23 05:49:04 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 18 19 20 23 24 25 26 27 29 30 31; D...
15 Sun Jan 23 05:48:48 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 18 19 20 23 24 25 26 27 30 31; DSID...
14 Sun Jan 23 05:48:45 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 11 14; DSID: N/A; MAC Addr: N/A; OFDM/O...
13 Sun Jan 23 05:48:45 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 18 19 20 23 24 25 26 27 30 31; DSID...
12 Sun Jan 23 05:48:43 2022 Warning (5) "MDD message timeout;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VER=3.1;"
11 Sun Jan 23 05:48:41 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 4; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA P...
10 Sun Jan 23 05:48:41 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 5; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA P...
9 Sun Jan 23 05:48:37 2022 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...
8 Sun Jan 23 05:48:37 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 2; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA P...
7 Sun Jan 23 05:48:37 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 1; Chan ID: 2; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA P...
6 Sun Jan 23 05:48:35 2022 Warning (5) "MDD message timeout;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VER=3.1;"
5 Sun Jan 23 05:48:28 2022 Critical (3) "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=...
4 Sun Jan 23 05:48:13 2022 Notice (6) "CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA...
3 Sun Jan 23 05:47:50 2022 Notice (6) "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=9...
2 Sun Jan 23 05:47:50 2022 Notice (6) "TLV-11 - unrecognized OID;CM-MAC=CMTS-MAC;CM-QOS=1.1;CM-VE...
1 Sun Jan 23 05:47:46 2022 Warning (5) "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=CMTS-MAC=00:17...
0 Sun Jan 23 05:47:42 2022 Critical (3) "DHCP FAILED - Discover sent, no offer received;CM-MAC=CMTS-MAC=...
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