Just got the email. Starting with the bundling already.
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TELUS Logo
Start.ca is now a part of TELUS.
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Hello Wildfire983,
You’ve probably heard the exciting news! Start.ca has joined forces with Canada’s most trusted telecom, TELUS.1 We’re touching base to explain the ‘why’ behind our decision. We wanted to ensure we had all the details to share with you before we formally reached out.
Why TELUS?
The decision to partner with TELUS was made with both our customers and our employees’ best interests in mind. Start.ca was founded on the belief that our customers should have access to fast and reliable internet with the friendliest service in the business. Our partnership with TELUS means we can continue providing the same stellar service we've offered since 1995, while also expanding our product offerings and investing more in neighbourhoods throughout Ontario (including yours!).
TELUS has been at the forefront of innovation by connecting homes and businesses to some of the fastest and most advanced networks in the world. As more devices become connected and internet continues to be a cornerstone in our daily lives, reliable speed and capacity are crucial. TELUS also shares our passion and dedication to community engagement, sustainability, and creating a ‘friendly future’. This partnership is a win-win for our customers and employees alike as TELUS is synergistic with our purpose, culture, and commitment to our customers.
What does this mean for you?
Together with TELUS we are committed to:
Giving you access to TELUS’ global-leading wireless networks along with capabilities to bundle your home internet and mobility services for greater monthly savings
Offering you a suite of home automation and security, health and entertainment products and services
Continuing to make investments in your community with the backing of one of the most giving companies in Canada
Start.ca and TELUS are working together to provide you with exceptional services that meet your unique needs. As part of the acquisition, the personal information you've shared with Start.ca has been shared with TELUS. This allows us to offer you more personalized services, enhance your overall satisfaction, and ensure you receive a seamless experience. The security of your personal information is of the utmost importance to us, so we have taken all necessary measures to safeguard your information.
Start.ca will continue to provide the same customer experience and our signature fast and friendly service, available 24/7 year-round. There will be no changes to your account as a result of this partnership.
What does this mean for us?
Our staff is now a part of the TELUS family. Our operations remain in London and we will continue to lead this dedicated and talented team under the Start.ca brand. You can still root for your friendly internet provider!
As an official welcome to the TELUS family, you can enjoy perks right away!
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Since TELUS is on the same team as Koodo Mobile, here is an exclusive offer to you:
Save
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With bill credits of $10/mo. for 24 months on select Koodo phone plans. Plus, we will waive the $50 connection fee.*
New activations only.
Add promo code: START2023K when you shop online
Shop now
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If you have any questions or would like to learn more, please contact us toll-free at 1-866-434-5888. As always, our friendly team will be available to assist you anytime.
We would like to take this opportunity to thank you. We’re grateful to have customers and partners like you, and we’re truly humbled by your support, trust, and business. We remain fully committed to providing you with reliable internet service, and we’re honoured to have you with us every step of the way!
Your Start.ca team
Start.ca logo and services
1 Based on 2022 Most Trusted Brand in Canada. © 2022 Gustavon School of Business, University of Victoria, Brand Trust Index (GBTI). All rights reserved.
* Limited time only. Offer available only to start.ca customers who are activating on a new Koodo rate plan $55 and up. Savings include a $10 bill credit per month, applied to your account for 24 months, and a waiving of our $50 connection fee. Bill credit will be applied for 24 months (or as long as the customer meets eligibility requirements). Offer cannot be combined with any other promotions or promo codes. Koodo reserves the right to change or withdraw the offer at any time and without notice. Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit towards Mobility service offered in ON includes $1.15 HST, meaning the credit value displayed will be $8.85.
Sent by Start.ca, 1-700 York Street, London, ON N5W 2S8, Canada, 1-866-434-5888 on its own behalf and on behalf of TELUS Communications Inc., 30th Floor, 25 York St., Toronto, ON M5J 2V5
Start.ca Privacy Policy | TELUS Privacy Commitment.
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