It started about a month ago. Internet stopped working for period of 1-10 seconds, sometimes even more than 1 minute. I started to investigate.
If I connect my desktop directly to modem, the issue still occurs. I replace my modem (MT130U -> Hitron CDA3), still no luck.
More technical details:
tracert start.ca Tracing route to start.ca [162.250.196.40]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms RT-N66U [192.168.1.1] 2 17 ms 13 ms 22 ms 66.185.91.42 3 12 ms 17 ms 20 ms ip-104-153-24-126.user.start.ca [104.153.24.126] 4 33 ms 18 ms 18 ms ip-104-153-24-125.user.start.ca [104.153.24.125] 5 19 ms 19 ms 21 ms core1-london3.net.start.ca [64.140.112.90] 6 21 ms 19 ms 17 ms web2-london3.start.ca [162.250.196.40]
When I ping from home (4% lost):
ping -t start.caPing statistics for 162.250.196.40: Packets: Sent = 902, Received = 860, Lost = 42 (4% loss),Approximate round trip times in milli-seconds: Minimum = 13ms, Maximum = 214ms, Average = 24ms
When I ping from external server outside of Canada (zero packets lost!):
PING start.ca (162.250.196.40) 56(84) bytes of data.--- start.ca ping statistics ---738 packets transmitted, 738 received, 0% packet loss, time 737750msrtt min/avg/max/mdev = 23.977/24.200/37.595/0.814 msSo, network looks very stable. Let's check (from the external server) the first 2 hops in tracert output.
104.153.24.126 (2%-3% lost)
--- 104.153.24.126 ping statistics ---1000 packets transmitted, 969 received, 3% packet loss, time 1000915msrtt min/avg/max/mdev = 22.427/34.933/267.501/47.328 msPING 104.153.24.126 (104.153.24.126) 56(84) bytes of data. --- 104.153.24.126 ping statistics ---1000 packets transmitted, 966 received, 3% packet loss, time 1000992msrtt min/avg/max/mdev = 22.382/31.432/279.813/38.613 msPING 104.153.24.126 (104.153.24.126) 56(84) bytes of data.
104.153.24.125(zero lost packets):
--- 104.153.24.125 ping statistics ---1000 packets transmitted, 1000 received, 0% packet loss, time 1000425msrtt min/avg/max/mdev = 20.208/30.029/398.046/31.528 msPING 104.153.24.125 (104.153.24.125) 56(84) bytes of data. --- 104.153.24.125 ping statistics ---1000 packets transmitted, 1000 received, 0% packet loss, time 1000316msrtt min/avg/max/mdev = 20.205/29.506/378.327/30.527 msPING 104.153.24.125 (104.153.24.125) 56(84) bytes of data.
So as far as I see, the root cause of the issue is 104.153.24.126 host, and it ruins my internet. Am I right?
PS: I contacted Customer Support, they told me there are no issues on their side, blame the modem.
↧