Morning,
I called in early on Saturday morning (2AMish) and spoke to Ryan regarding only getting 30/10 as opposed to my 60/10 package, and was told that it appeared that there was a provisioning issue where customers were getting incorrect services. Being so early in the morning, I told Ryan to give me a call when all was fixed.
I received a call on Saturday saying that the issue was resolved, but the speeds had not changed (after changing my MAC, performing hard reset). I called back in on Sunday and was told that the issue has not been fixed. Lets be honest, work doesn't get done on the weekend. The person I spoke to on Sunday said that check-ins were happening with Rogers once a day (yikes...?).
I've been plagued by issues with my service since the beginning of May, and I'm frustrated that compounding issues are still on-going. I understand that this is likely sitting in Reds court, but can we get an update on this? I'm reaching the end of my rope.
Thanks
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