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Availability of 1st invioce

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Is it true that the 1st invoice is available only weeks after the 1st payment, and if so, is that in line with HST rules? We are setting up a Start internet connection for work, and were billed the 1st month + installment on our credit card on Sep 1st. We are told that the invoice is only available Oct 1st. Given that we are looking to claim the HST on our Sep 30th HST return, we would need an invoice in September. So a loaded question...if Start is charging the HST, how can the invoice be delayed?

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