How far in advance do I have to give to move my services to a new address?
Also is a move considered aFree transfer or $50 new installation? I also have Voip and would be changing cities and exchange (same area code) do you provide new phone numbers?
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Moving
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[rCable] Useage Cycle?
Is it the 1st of the month to the next or is it from the billing cycle of the day that your service started?
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[cCable] Upload usage being counted?
I use the CapSavvy tool to track my usage. Starting on Apr 1, it's been counting upload data in the displayed totals. It had always showed 0 before. Is upload data now being counted towards the cap??
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[rCable] Add 10 upload to legacy plan?
Hi all (or Start Sam?),
I'm on a legacy 25/2 rcable with the $10 unlimited add on. Back in the day when I signed up for this plan, a Start also offered 10 upload for another $10/mth. Is it still possible to add that 10 upload to my legacy plan?
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DSL down?
is dsl down in orleans ottawa? not getting any internet here... missed the ending of mlg columbus finals............
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Usage API update frequency
The update frequency of the usage API (http://www.start.ca/support/usage/api?key=[apikey]) appears to have dropped from 5 minutes to 1 hour starting at 12am on April 1. Is this change permanent, or will it return to 5 minutes?
Is there a place where changes to the usage API are announced?
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[rCable] IP Address
I just rebooted my router and got a new IP. Now nothing is wrong and everything seems to be working fine just thought I would ask if start is now using different IP's as my old one started with 108. and my new one starts with 24.? This is the first time in at least a year that my IP has changed.
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[rCable] IP v6 for Ottawa suburb of Nepean?
Hello,
What's the current status of IPv6 adoption with Start.ca? I am interested in giving IPv6 a try. How do I configure my Netgear WNDR-3400 router?
Thanks in advance for your help.
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Porting phone to start,what about Bell DSL
I have a friend who is porting their home phone from Bell ($65 month) to Start ($15).They currently have Bell 6meg DSL and Satellite TV. They are in a rural area, can't get better than 6meg.
My question is, what will happen to their DSL when the phone line ports? Do they need to arrange something with Bell to prevent their DSL cutting out? or is Bell smart enough to assign it dry loop?
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[rCable] Outtage
I've been with start.ca since April 1st after switching over from Tek. On Thursday a company (for the city?) came by and cut some conduit that had the cable line to my house (and neighbours). I called tech support that day and they opened a support call with Rogers.
The next day (Fri) start calls me to say Rogers says they fixed the issue. This was definitely not the case as my neighbour, who is a Rogers customer, told me they were out of internet as well. They had just called Rogers, who stated they would be coming today (Sat) to resolve the issue. I informed tech support of this and they indicated that they would reopen the case.
Today (Sat) my neighbour, who is a Rogers customer, is up and running - within 24hrs of my neighbour calling, a Rogers tech came out and ran a cable from a terminal a few houses down.
I'm still without internet; start tech support is still waiting for Rogers to respond to the reopened ticket.
Tomorrow will be day 4 of no internet and we still have no time frame of when Rogers is going to listen to start.ca reps and come by and fix this.
The support on the phones has been good - follow up calls to inform us of the status. Unfortunately those calls are of no value as the issue is still not resolved.
The timing is unfortunate - 9 days into new service and have been down for 3 of them.
I know it's not start.ca's fault that an idiot cut my cable line, but after only 9 days being with them I'm already considering cancelling and heading back over to Rogers. I know I'll be paying more but at least in situations of outtages the odds are that I would be up and running pretty quickly.
My wife and I work from home so we're having to hotspot off of our phones, eating up our data and incurring extra charges on our cell bills. We can't go another Weekday without internet at home so hopefully something turns around in 24 hrs. Otherwise, we will be looking for a refund.
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How often does meter update?
Did a 5gb download between 7am and 7:30am and still shows zero in the meter. How often does it update? It was a Windows 10 ISO btw.
Okay, appears to be a couple hours.
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[DSL] Questions about switching
With our current ISP that goes through DSL, we've been having issues such as massive slowdowns during peak hours (supposed to get 25/10, after 7PM it goes down to less than 3/3) and just recently it seems like our download has been capped at 5, upload is fine until after 7PM.
Would we have similar performance issues if we went DSL with Start/another ISP?
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New Install questions (DSL v Cable) in Red territory
Hi, I'm helping an elder relative move from a Red cable bundle (TV, phone, net) to Start, in Toronto. He wants service overlap as he works from home, so...
1. He would like VDSL 25/10, which would be a new install. The problem is he lives next to a house with 4 phone lines, and so his exterior demarc box only has one pair of wires available (red and black?), with the other pair (red and green?) is running to his neighbours house, aerial. Is one available pair enough for VDSL?
2. Alternatively, he would choose cable 15/1 if VDSL is not available. But he would prefer to ensure Start cable is up and running before cancelling Red cable. Is it possible to run both cable internet services simultaneously?
3. Will his home phone from Red cable company still work with Start internet, either Start VDSL or Start cable?
Thanks!
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Bell tech (installation) no show... alternative solution?
After waiting for the Bell tech for 5 hours (the whole appointed window+, 12-5) like a fool, I only found out the tech might have called me once at 11:05am (no msg, of course) and decided that I wouldn't be at the address after 12. If he/she manages the fund, I'd let one handle my retirement savings as one can obviously predict the future.
When I checked in with Start's rep, I was told there would be another appointment set up, which I suspect the same thing can repeat.
I have found Bell's demarcation point ( https://www.dslreports.com/r0/download/1690622~f80cdb60f1b3cd866731b1ba9a90f316/28266_699 , a photo found on the forum, the real one is a lot better/clean condition) inside the house (50's) besides the breaker box, and I can wire from there to the provided modem by myself.
Can't this DSL (dry loop, btw) service be just activated without having tech's visit, if modem is already connected to the demarc?
I can hardly justify the fact the customer has to wait another week without a service just because a tech determined no one was on site even without physically visiting the site at the first place. The tech could leave a voice message so that I could call back, which would make everyone's like easier at the end of the day.
I suggest Start would try to get and pass over dispatcher's business contact info so that a potential customer can check in proactively around or at the beginning of an assigned window. This will resolve similar issues once for all.
For my specific case, I'd like to take a chance of having it remotely activated and get tech's visit afterwards, if it doesn't work properly.
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[cCable] Will cancelling cable TV affect Internet?
@Rocca
So I decided to go buy an "Android TV Box" with Kodi. There could be a small to big chance I will cancel my Cogeco TV subscription. I'm just wondering if they will disconnect the line or should I mention it to Cogeco that I'm using Start. Got questions what if even if I told Cogeco that I have TPIA if they some how disconnect the line if Start will send Cogeco in to reconnect it and if there be a cost each time or not.
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Thank you Start
Too often these forums see only the questions and problems users are having. There's the odd praising of Start, but I wanted to take this time to throw in a thank you. Specifically to Terry at your service desk.
He really seemed to genuinely care and want to get accurate answers for us and took no shortcuts in getting all of our questions answered about DSL upgrades at our office (and then some). No pushing, no asking if we're ready to order yet. Just his ear ready to take any question we had. Superb service. He's absolutely awesome. I don't know the right channel to send in a compliment like this (although I did try to thank Terry as much as I could), so I figured posting here would be better than nothing.
This coupled with the amazing service we've had at our house, and the service my sister has told me you've given her... Start really is something else. The whole team is amazing. So thank you for taking the frustration out of dealing with ISP's and making it something I actually look forward to. Not to mention your presence here on DSLReports.
Customer for life over here.
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IPv6 Update (Open Beta)
Creating a new thread with the information that will be active 2014/03/26 at approximately 1am:
Type: 6rd
Ipv6 Prefix: 2600:16f0::
IPv6 Prefix Length: 28
IPv4 Border Router: 64.140.112.5
IPv4 Router Mask Length: 0
MTU 1480
IPv6 DNS Server 1: 2600:1621:1::c:1
IPv6 DNS Server 2: 2600:1621:1::c:2
IPv6 DNS Server 3: 2600:1621:1::c:3
Enable Router Advertisement: Enable
...this is open beta. That means any of our customers can use these settings, however it is not yet supported through our regular service team, however this forum is a great avenue for assistance/feedback.
Thanks.
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[DSL] $50 Fee for transferring from DSL 25 to DSL 50 and tech visit
First off, I want to mention that Start's service has been first class ever since I started using them (almost 3 years I think).
My very minor complaint is the need for an very expensive fee to switch from DSL 25 to DSL 50. I understand the reasoning behind it (line conditioning and tweaks by the tech, and probably a surcharge from Bell) but in my case I originally had DSL 50 for a while and dropped down to 25 when I didn't need it. So my line is already set up to handle DSL 50 speeds but I would still need to pay the fee, and have to make an appointment with a technician who may or may not show up on time.
Anyway, it's not a major complaint, but it is enough to keep me from upgrading my speed, and to at least consider other options for internet service if something attractive came up. Not that I particularly want to switch providers but if I have to pay an install fee and get a tech visit it may make sense if the right offer presented itself.
Of course it's probably all Bell's fault :)
Daniel
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Internet going out until modem is rebooted
So over the course of maybe a couple months now, my internet has been dropping on me while just browsing regularly and will not come back on itself until I reset the modem, after I do that it comes back on and works fine. During the outage all the lights on the modem are lit up and stay the same(green blue blue blue green). This has been happening a 2-3 times a week for the last couple months maybe a bit longer, I am just wondering if this is a indication the modem is starting to die off or something else is going on. Here's some info about my set up:
Modem:
Thomson DCM476
Line stats(usually fairly consistent):
1 591.0 MHz -3.8 dBmV 41.8 dB 0.000 % 256 QAM
2 573.0 MHz -4.1 dBmV 41.9 dB 0.000 % 256 QAM
3 579.0 MHz -3.9 dBmV 41.9 dB 0.000 % 256 QAM
4 585.0 MHz -3.8 dBmV 41.7 dB 0.000 % 256 QAM
5 597.0 MHz -3.8 dBmV 41.7 dB 0.000 % 256 QAM
6 603.0 MHz -3.9 dBmV 41.8 dB 0.000 % 256 QAM
7 609.0 MHz -4.2 dBmV 41.4 dB 0.000 % 256 QAM
8 615.0 MHz -4.2 dBmV 41.3 dB 0.000 % 256 QAM
and
1 23.6 MHz 45.5 dBmV 64 QAM
2 30.2 MHz 45.5 dBmV 64 QAM
3 36.6 MHz 45.5 dBmV 64 QAM
0 0.0 MHz 0.0 dBmV QPSK
The only thing I notice is I get this error in my modem event log each time the net goes down and it is spammed 9 times each time:
Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=80:c6:...
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[Cable] Internet constantly slowing down to unuseable levels
I have the 30/10 package and have had it for quite some time. However, over the past few days my internet has become slow and unusable for long periods of time. It seems to happen a lot at night and during the early morning, but I could be browsing and doing whatever just fine, then all of a sudden it will become slow, like dial up slow. This makes it impossible to watch any videos or anything else.
I've already checked for viruses and malware, and there's nothing.
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