I just noticed that I have a huge usage for today. I am sure my network is secured (totally). And none of my devices were connected to the router the whole night either.
Funny part another family member have similar issue as well (I just checked their network as well). Can you please kindly have open eyes in case others complain as such. For me, I will keep an open eye on both houses and if I see that continues, then I will open a ticket for it, otherwise, I will ignore it for todays report.
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Something wrong with usage report database?
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How Stable Start.ca Is....
This is from my RIPE Probe on my home connection.
Calculation interval : 2016-02-01 00:00:00 - 2016-03-01 00:00:00
Total Connected Time : 28d 23:53
Total Disconnected Time : 0d 00:06
Total Availability : 99.99%
+---------------------+---------------------+------------+--------------+
| Connected (UTC) | Disconnected (UTC) | Connected | Disconnected |
|---------------------+---------------------+------------+--------------+
| 2016-01-28 10:28:31 | 2016-02-18 09:29:02 | 17d 09:29 | 0d 00:00 |
| 2016-02-18 09:35:16 | Still up | 11d 14:24 | 0d 00:06 |
+---------------------+---------------------+------------+--------------+
Last Month 29d 23h 53m 99.99%
All Time 2y 215d 2h 39m 98.85%
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Fiber access for TPIA
when will companies like Start get access to Bell's Fiber network?
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[cCable] Extremely slow Internet in the morning today [Milton]
Hello everyone,
I am noticing really slow download speeds. Infact, I get a download speed of about 3 Mbps and an upload speed of about 7 Mbps on Speedtest. Anyone else facing the same issue? I have restarted my modem.
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Packet Loss in Burlington? [cCable]
Anyone else having issues with packet loss in Burlington?
Seeing 100% packet loss to a few different domains w/ pingplotter and having pretty severe skips from it. Seems to have just started tonight. Anyone else?
https://db.tt/l2yDk16r
--
Remember remember the fifth of November Gunpowder, treason and plot. I see no reason why gunpowder, treason should ever be forgot...
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Job postings at Start
I retired about 10 years ago from a very lucrative U.S. based computer consultancy as Director of I.T. to raise my two children, FINALLY the last one is heading off to University in the fall (YAY). Start has a job posting for support, which I would LOVE to apply for. BUT, it asks for applications now, as opposed to in the fall when my daughter heads off to Queens.
The question is; should I apply now, or should I wait and hopefully there will be more openings at this wonderful company in the near future??
Thanks in advance :)
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[rCable] TPIA Successful transfer
Hi all,
I wanted to share my transfer story which was really good and smooth experience. I moved from another rCable TPIA provider to Start with the same modem. My disconnection date was set for 4th of March and early yesterday morning my Internet got disconnected, went to work and in the afternoon I got a call from Start that the modem should be provisioned and I should be online. I came home around 5:20pm that day and everything was up and running. After reading so many transfer horror stories (mostly modem provisioning issues) I am really happy things worked out really well for me. Start's staff walked me through the process from the beginning and never left me wondering what is supposed to happen next.
Now with the $10 I'll be saving I can use it to pay for my premium Spotify account :)
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Sooooooooo... Installation Charges.
Now, I'm going to preface this with some information on what I've done for the past Several years before I talk about how mad I am about this.
I spent 3 years working with Bell, Rogers, and Telus. I sold their phones day in and day out. A lot of them. I have been forced to charge numerous customers for account set up fees, upgrade fees, activation fees, whatever the hell they were calling it at any given moment, and I get it. They suck, but they are a fairly expected evil. At least they're for the most part gone when it comes to cell phones now. But knowing that, and what goes in to provisioning the average device (Punching the SIM, IMEI, and plan in to a computer, LOL. ) here is where I'm pissed I'm being asked to pay for an installation fee...
I signed up online to have my internet installed, after speaking with a rep on the phone about how I thought an installation fee was a little silly seeing as it's an apartment building, with active lines, and a cogeco contract. I've been present for a cogeco "Installation" before, and I know they have very little to do, they plug the modem in, ta da! Digitally provisioned before it's even mailed out, and away you go, so I was expecting this.
I showed up last night, plugged the modem in, but forgot that my new laptop doesn't actually have ethernet... So I had to come back today, and brought my router with me this time.
Plugged it in, instant connection.
I was expecting that. I knew it would be provisioned, I knew the line wasn't disconnected, and I knew the tech didn't have to do anything to set anything up. Digital provisioning is there to save costs, and every hour you don't have to pay a tech is great for these companies.
So I called and spoke to another rep, who told me a second story, instead about being how the tech would have to check the lines and verify everything was good on the hardware end, this one tried explaining to me that they tech would have to "Tag the line" and remove the "Disconnect order" on cogeco's end and that it "Happens all the time, people lose internet a week later" And again, I say okay, you know what fine, send the tech, I'm going to send off a couple emails, because I've already been told one thing and you're telling me something entirely differently, and that's frustrating as a consumer, and someone who had to explain things like this to customers for several years. (Why am I being charged an activation fee?! I'm already a customer! Well, It paid for your sim card, Ta da. There is your $15, at least there is a physical good involved.)
So I wait, and the tech shows up 30 minutes later! (Was windowed 12-5, showed up 12:45, good guy tech is early instead of late!) and I ask him point blank...
The internet is working. It has been since I plugged the modem in. Do you need to do anything inside the apartment? He answers in the negative, no.
So I ask him, do you need to do anything in the "Equipment room" as I was told there was a disconnect order for the line? He answers no, all the lines in this building stay connected at all points, digitally provisioned.
Great, so we're 2/2 on being lied to!
I thank the tech for coming, and send him on his way (Paid hourly, and not flat rate! What a bummer for that guy, Techs I schedule where I work now get flat rate as soon as they get to the door.) and get back on the phone...
Associate number 3 I spoke to, Dan, Dan was a great guy. Dan was the first one I knew wasn't being misleading. Dan straight up told me what I already expected, that it was more an administration fee than anything else, That Cogeco charges start a flat rate for new accounts, covering provisioning the modem, a tech to install/service the location, and covering start's administrative work behind the scenes. I argued that it was disingenuous to have called it an installation fee twice by previous reps, when in fact it is a multi faceted fee, and installation never even ocurred! (I don't get paid to plug in the modem. Bummer. ) He agreed, which sealed the deal knowing that I had been mislead, or at the very least the previous associates I had spoken to were lacking information, I don't mean to imply that they were being deliberately misleading, more likely that they were lacking training or a proper explanation.
Now, I know people in high places at start read this forum, it's one of the reasons I went with start.
High customer satisfaction, best value proposition, good technical support, and a solid online presence.
So, here's my deal.
I've already asked Dan to communicate further up the chain in efforts to have my installation fee revoked, I'm not publicly asking for that. That's already being done.
Please, Re train your staff. Sales and customer service. Have them better prepared to explain this to customers. If I had been given Dan's explanation in the first place, I'd still be a little frustrated at a $50 fee, but I at least wouldn't have had to be here, in an empty apartment for an hour waiting for a tech, knowing I didn't need one there! And I would have know that the fee is meant for administrative purposes as well, not just "Installation"
Please, re word your literature online, so that when customer's are signing up, they are better taught about what your charges go towards. The most frustrating thing I had to deal with selling and activating phones, was giving people the run down on what they are paying for. It's all worded so complicated, no one wants to read anything.
Hell, I'll write it for you.
I just have been through this so many times on the other side of the desk, I know how frustrating these things are for both parties, so why not just fix it?
Thanks for letting me rant. Back to your regular scheduled programming.
PS, the service is great. 65ish/10 :)
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[cCable] Internet outage
Out in Port Colborne. No modem sync.
Whenever my service goes down, Start is never open.
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Multiple VDSL Lines
Hello,
Friend is moving into a house that has Bell Fibe VDSL.
They want to keep that line through Bell, but also get another one through Start.
Is this possible to do without headaches?
Thanks
--
I love fish sticks. I love putting fish sticks in my mouth.
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Incumbent Predatory Pricing
So Robbers is advertising $65 for their 100 unlimited package including modem rental for two years. To me, this is predatory pricing, but is tempting at the same time, very tempting.
But, on the weekend, I called start tech support. Ring. Tech support, may I help you? THIS is why I stay. Yep, I'll pay more to not have to deal with Robbers.
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Unlimited Plan Traffic Deprioritization
Hello,
I'm considering switching to Unlimited plan for cable. When does the deprioritization of traffic begin? I believe it used to be at 10GB/day is that still correct or has it changed? When traffic is being deprioritized, will I be notified in anyway?
Thanks!
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[rCable] Problems streaming with Twitch
So, since Monday, I've been having problems streaming to Twitch. I've not changed anything with my setup at all (either hardware or software) in the past month or so and it had been working great before this week. I have no problems whatsoever watching other streams though. Likewise, I have no problems watching Youtube videos, or using other streaming video services, or playing online games. Basically, aside from this problem, I have not noticed any issues with my cable service.
Basically, I'm getting a ton of dropped frames when I stream and it seems to randomly occur in spikes (10's of thousands of frames over a 20-30 minute period). Again, this is a brand new problem that I've just started having after months of no problems when streaming with the exact same configuration.
I've tried using a bunch of different Twitch servers, including trying some in Europe and Asia. I've tried bypassing my router and plugging directly into the modem. I've tried using a different computer. Nothing I do seems to fix the problem.
I live alone, so there's no one else hogging all my upstream bandwidth. No rogue processes running that are uploading things behind my back or anything weird like that. I can easily monitor my WAN bandwidth using my router (DD-WRT's bandwidth tab). My stream bitrate isn't anything obscene (1600) which is well within the boundaries of my 60/10 cable service.
I'm not sure what info I can provide that might help diagnose the problem. I tried taking a traceroute to the Twitch ingest server's, but they don't get all the way there and all look something like this:
$ traceroute live-jfk-2.twitch.tvtraceroute: Warning: live-jfk-2.twitch.tv has multiple addresses; using 192.16.70.84traceroute to live-jfk-2.twitch.tv (192.16.70.84), 64 hops max, 52 byte packets 1 dd-wrt (10.0.0.1) 0.432 ms 0.214 ms 0.134 ms 2 10.105.22.1 (10.105.22.1) 9.674 ms 5.843 ms * 3 van58-6-240-37.dynamic.rogerstelecom.net (209.148.240.37) 10.672 ms 12.781 ms 20.556 ms 4 69.63.249.229 (69.63.249.229) 17.490 ms 17.273 ms 15.671 ms 5 * * * 6 * * * 7 * * * 8 * * * 9 * * *10 * * *11 * * *12 * * *13 * * *14 * * *15 * * *16 * * *17 * * *18 * * *19 * * *20 * * *21 * * *22 * * *23 * * *24 * * *25 * * *26 * * *27 * * *28 * * *29 * * *30 * * * ...etc
Is this just a case of Twitch just having issues and there's nothing I can do except wait?
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Changing from ADSL (15/1) to VDSL (25 or 50)
Got Start working with technician visit on Feb 19th on ADSL 15/1 on TP 8616.
The technician got it synced to 17ish but my modem is apparently at 99% syncing to 12/1 (I don't know what modem would be procedural upgrade without going over the top to sync 17).
I don't mind this for now (I shape my home's internet well enough for nobody experiences any buffering on their streams)
If I was trying to switch from my 15/1 to 25/10 or higher, assuming I already got my hand on SR505N(not yet), would I just call for profile change and probably a technician visit for VDSL capability and get things working?
I also understanding that there is $50 fee for the change(prob to cover technician visit) from my inquiry when I was ordering the service
Oh and awesome phone service I must say (after talking to 3 different rep on different calls)
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Referral Question
Hi.
I'm referring a family friend who plans on signing up for the voip world package in a few days.
Do we both get $25 credit
Or just me?
Thanks
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Outage in Pembroke ON?
cCable connection seems to be not working tonight for me as of approx 12:30 am. Planned outage or a problem? Cable light on my modem flashing on and off quick constant pattern.
--
"There are no dangerous weapons, only dangerous men." - Sgt. Zim.
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[cCable] Consistently Slow Upload Speed for 2 Weeks
Hi All,
Posting for my brother (we're both on Start.ca cCable internet).
His upload has been consistently low for a couple weeks now. Checking at any time of the day (even at 4am for example) will result in ~2mbps upload.
I advised him early on the power cycle the modem, and even connect a computer directly to the modem to see if it's an issue somewhere on the LAN. Even with a computer connected to the modem directly shows the same upload speed (2mbps). Download this entire time has been fine (55mbps).
I'm attaching the stats from his modem. I'm not familiar with reading these levels myself, wondering if there's anyone that could comment on them.
[att=1]
Also, he has been in touch with Start support, but it's been slow going so far in terms of a resolution or any idea of what the issue is.
Thanks All
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IPV6
http://www.dslreports.com/forum/r30656164-INTERNET-Cogeco-ipv6-works-perfectly-except
Hmm will that work for us too now?
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[rCable] Wait for CRTC decision on rates to move to 100Mbs?
Rocca, would you recommend waiting on any decision to upgrade my plan at the moment or is it still quite a long ways off for possibly better/worse pricing?
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smtp.start.ca got blacklisted?
recently when I send email out using smtp.start.ca
This is from yahoo.ca to gmail
The original message was received at Tue, 29 Mar 2016 07:30:01 -0400
from dhcp-11.11.11.cable.user.start.ca [11.11.11.11]
----- The following addresses had permanent fatal errors -----
(reason: 550-5.7.1 Unauthenticated email from yahoo.ca is not accepted due to domain's)
----- Transcript of session follows -----
... while talking to gmail-smtp-in.l.google.com.:
DATA
550-5.7.1 Unauthenticated email from yahoo.ca is not accepted due to domain's
550-5.7.1 DMARC policy. Please contact administrator of yahoo.ca domain if this
550-5.7.1 was a legitimate mail. Please visit
550-5.7.1 https://support.google.com/mail/answer/2451690 to learn about DMARC
550 5.7.1 initiative. n12si12356966ioe.117 - gsmtp
554 5.0.0 Service unavailable
_______________________________________
This is to yahoo I think
The original message was received at Tue, 29 Mar 2016 01:56:11 -0400
from dhcp-11.11.11.cable.user.start.ca [1.11.111.11]
----- The following addresses had permanent fatal errors -----
(reason: 554 5.7.9 Message not accepted for policy reasons. See https://help.yahoo.com/kb/postmaster/SLN7253.html)
----- Transcript of session follows -----
... while talking to mta7.am0.yahoodns.net.:
DATA
554 5.7.9 Message not accepted for policy reasons. See https://help.yahoo.com/kb/postmaster/SLN7253.html
554 5.0.0 Service unavailable
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