[rCable] Internet down for 1 week. No temp line. No schedule for fix. Need help
Municipal construction severed the cable connection a week ago. A tech was dispatched but was unable to repair or even lay a temporary line to get things up and running. Start claims they're waiting on...
View Article[DSL] VDSL down for over 4 days
How long does Bell have to respond to a ticket from Start? VDSL went down on Saturday afternoon. Contacted Start and they created a ticket but still have not heard from Bell.
View Article[cCable] cCable out when power out
I am sure I read a thread about this somewhere but when the power is out in my area so is my start.ca cable connection immediately. VDSL does not suffer the same fate. This is fine because I have both,...
View Article[cCable] routing issues in Milton - no ETA for resolution
I have been having slow speed issues for past 2-3 days. I am on 120Mbps package, but am getting less than 5mbps in the evenings (in the morning it goes upto 20-25mbps). I called the customer service...
View Article[rCable] 250Mbps?
I am only curious, I just check on Start website on my location. I see the 250Mbps disappeared; what happened?
View Article[rCable] Maintenance 30th May 2018 @ 1am
There will be a maintenance window between the hours of 1AM and 4AM on the 30th of May on our links facing the Rogers TPIA network. During this time any customer on that network will go down for...
View ArticlePublicly Routable IPs
Hey, I'm am looking to sign up with Start but having just moved here from Singapore I have a couple of questions... 1> Are your IPs provided to residential users on both VDSL and Cable publicly...
View ArticleSudden drop in Modem Power levels
So over the weekend I've noticed my internet connection (Start via rCable) as being less than stable - just checked modem stats and found this: Channel Frequency Power SNR BER Modulation 1 591.0 MHz...
View ArticleWebsite request
I would like to see a webpage on start(dot)ca under "Support" where I can go to get an up-to-date status of Start's servers. Any issues outstanding would be shown here, and updated a.s.a.p. For...
View ArticleAtrocious Upstream in London South
I'm getting 3mbit up at best since Friday, not sure what the heck is going on, I opened a ticket with one of your CSR's that tried to help with it, but we couldn't pin it down. Is there a known...
View ArticleRT-AC66U
Anyone still using the RT-AC66U router and experiencing frequent wifi disconnects with firmware version 3.0.0.4.382_50470 ? I'm waiting for Asus to respond, might try some old versions;...
View ArticleFTTH Update
Hi, Just wondering if there is any update on FTTH wholesale through Bell's lines? Took a look around but couldn't find anything new. I am in the Hamilton/Glanbrook region. Currently with Bell fibre...
View Article[Cable] TP-Link Modem in Cogeco area
Hey all, So after reading about the Puma 6 nightmares, I am looking at purchasing my own modem for use on Start.ca's Cogeco network. Start tells me that the TP-Link TC7650 and TC7610 aren't approved. I...
View Article[rCable] Lost all hope
I'm supposed to receive 150/15. all cables are cat 6 and no kinks/bends in the cable to the modem. After many calls to tech support and logged tickets, still having issues. I'm not getting my speeds....
View ArticleNew London Facilities / Data Centre
As sort of discussed here and there, we definitely have a lot going on - some of the things we can't share dates yet, but we're at a point where I can post some progress on our new building and data...
View Article[DSL] test login
Currently with another TPIA on 50/10 and experience slow speeds even at non-peak times. In the past it was possible to test with a login from a different TPIA, is that still the case? Or has Bell...
View ArticleMoving Question
I called Start, and there is two options I have for moving to a different City. Start a 2nd line ahead of time, but then you have the problem of the modem being mailed and needing to be signed for.....
View Article[DSL] SQM QoS settings for VDSL (SmartRG SR505N / Bridge mode)
Hi, happy customer here :). Trying to figure out SQM QoS settings for my router (openWRT fw on WRT1900ACS) to fix some bufferbloat which, if we believe the test here, is at D mark. I have 50/10 VDSL...
View ArticleRecommending a modem for 60/10
So, I've been having issues with my line for a bit now and hopefully the tech coming out on the 14th can fix it, but if not, it may be a modem problem and I'm interested in finding the best modem for...
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