HNIC
The last 3 weeks hockey night in canada has been stuttering quite a bit. Anyone else having this issue? Also, is it a provider issue or router issue that i need restart my modem and router once per day...
View ArticleThe New Normal for Start
[att=1] One minute, I speedtest, I get 50 down, 0.5mbit down, the next minute, 60down, 10mbit up...I troubleshoot, check diags, direct connect my PC to my modem, buy new ethernet cables, reset modem...
View ArticlePicture keeps stopping and replaying a lot tonight
So far trying to watch channel 181-ABC-E and now 140 City-T the picture is stopping and replying and some cases getting an 821 error and 830 errors. Tried changing channel and back again but still...
View ArticleNetflix Licensing (TV)
I was told over the phone a few weeks back that the Netflix licensing issues have gone from "eta unknown" to "pretty unlikely to be fixed due to cost" Is that truly the case? If so that is fairly...
View Article[TV] Start TV roadmap page live
Don't want to steal Rocca's thunder, but their roadmap page is live. Should address a number of the requests/issues raised on the forum. My one suggested addition for inclusion: Enable Sportsnet and...
View ArticleIPv6 Fibre London
Happy New Year, Start.ca subscribers and supporters! This thread is very specific. I am looking for a Start.ca subscriber (A) in London, Ontario (B) on Start.ca Fibre (C) with a sufficiently advanced...
View Articleblack screen
black screen, i have reset the box, even did hard reset. Finally got to a screen, says cant authentic now. Or app starts and nothing. or goes back to black screen. I called support, no one answered....
View Article[TV] Guide is gone
This evening, the TV guide is gone. It says I need to create a profile and when I created it it says it cannot be saved. I can still watch and browse the channels. I haven't tried a full reset and I...
View Article[TV] TV Outage
Unfortunately our TV service is currently down, and appears to be an issue with the MediaKind DRM. Engineers are working on it and we expect service to be restored shortly. The bad news is that this is...
View Article[TV] Maintenance Notice - 2019-01-12 @ 0100h - TV DVR
There will be a maintenance window on the TV platform to complete the splitting of Live TV and DVR clusters on Saturday morning between 1am and 5am. During this window, the DVR feature will be...
View Article[TV] start.tv app on nvidia shield?
has anyone been able to install the start.tv app on the nvidia shield tv? how well is it working?
View ArticleService outage
Good morning, Last night at approx 830 pm I called in to report an internet outage, Tiffany helped me trouble shoot, we determined that it appeared to be a connection problem and she opened a ticket...
View Article[TV] (Re)Pairing the start.tv remote
My remote lost its pairing. How do I initiate (re)pairing?
View Article[rCable] For what reason would a dcm475 detect multiple computers?
This has happened twice in the last few months, and maybe more than that where I didn't bother to check. I wake up in the morning, find out I have no internet, check the modem, and it shows Computers...
View Article[TV] Subscription Questions
Does the month start on the 1st or does it start on the day you activate your TV use? How does adding / removing channels work? Can you just call in add it (how long to activate) and then remove it at...
View ArticleSuperbowl
Just wondering if the Superbowl on Start (CBS/CTV) will be using the new transcoders? Would be a great opportunity to advertise the service. May impact where people will plan to watch the game that...
View ArticleExcellent service and support
Thank you Start Support for the incredibly fast and efficient service I received yesterday. I had a small issue with my own old modem, and called in to swap it with another, and was up and running very...
View Article[TV] PVRs recording but on playback, gives us generic black screen error
recently, 2 different shows have been recorded and while live they play normal but when we tried to watch the recorded version, all we see is the black screen with error message saying "error occurred,...
View Article[cCable] Frequent Cogeco outages getting on my nerves. Anything Start can do?
Hello, For the past several months Cogeco has been having frequent outages in my area (Amherstburg). I'm not sure what the cause of the outage is most of the time (sometimes Cogeco will post on their...
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