Got a call from my tenants and they are having issues with their DSL, the upload part of speed tests fails, either it won't load, gets an error or gives 0.00 Mbps. Download is fine, ping is fine. They can't upload to dropbox, google drive, any site.
Any ideas on how to fix this? SmartRG Modem is in bridge mode to Asus RT-N65U
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[DSL] Can't Upload
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bad voip ping times?
seems like its been like this for a couple hours now, and getting worse as the night goes on..
mtr -c 25 --report voip.start.caStart: Fri Feb 12 20:16:52 2016HOST: Loss% Snt Last Avg Best Wrst StDev 1.|-- unknown 0.0% 25 0.3 0.3 0.2 0.5 0.0 2.|-- 10.104.41.129 0.0% 25 10.5 10.2 6.8 21.8 3.7 3.|-- 66.185.89.153 0.0% 25 16.0 15.1 9.7 26.1 3.5 4.|-- 69.63.249.93 0.0% 25 12.9 16.0 10.9 26.2 3.5 5.|-- 295ca.ip4.torontointernet 0.0% 25 12.2 12.7 10.6 24.1 2.5 6.|-- ??? 100.0 25 0.0 0.0 0.0 0.0 0.0 7.|-- ??? 100.0 25 0.0 0.0 0.0 0.0 0.0 8.|-- host-162-213-111-20.stati 8.0% 25 379.2 394.2 368.0 410.2 11.2
another brantford issue with routing or something or others seeing this?
note, only seems to be to voip.start.ca, everywhere else seems fine.
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[Cable] Odd ping spikes
Hello,
What prompted me to look into this was my latency while playing Counter-Strike: Global Offensive. It fluctuates between 39ms-58ms RTT on servers located in Virginia and 50-80ms RTT on servers located in Atlanta.
MTR reports show a stable connection but I am curious about the spikes at 64.140.112.113. That IP block is owned by Start.
To servers in Virginia:
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 414 | 414 | 0 | 0 | 1 | 0 |
| 10.204.100.1 - 0 | 414 | 414 | 6 | 7 | 23 | 6 |
| No response from host - 100 | 83 | 0 | 0 | 0 | 0 | 0 |
| 64.140.112.113 - 0 | 414 | 414 | 17 | 24 | 185 | 19 |
| 10ge5-3.core1.tor1.he.net - 0 | 414 | 414 | 15 | 23 | 44 | 22 |
| 100ge7-2.core1.nyc4.he.net - 0 | 414 | 414 | 27 | 34 | 66 | 37 |
| eqnx-nyc.valve.net - 0 | 414 | 414 | 33 | 36 | 70 | 34 |
| No response from host - 100 | 83 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 83 | 0 | 0 | 0 | 0 | 0 |
| 208.78.165.167 - 0 | 414 | 414 | 33 | 35 | 57 | 35 |
Atlanta:
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 248 | 248 | 0 | 0 | 1 | 0 |
| 10.204.100.1 - 0 | 248 | 248 | 5 | 8 | 25 | 7 |
| No response from host - 100 | 50 | 0 | 0 | 0 | 0 | 0 |
| 64.140.112.113 - 0 | 248 | 248 | 17 | 31 | 347 | 19 |
| 10ge5-3.core1.tor1.he.net - 0 | 248 | 248 | 17 | 32 | 74 | 18 |
| 100ge13-1.core1.chi1.he.net - 0 | 248 | 248 | 27 | 31 | 44 | 34 |
| 100ge14-1.core2.chi1.he.net - 0 | 248 | 248 | 27 | 32 | 46 | 28 |
| 10ge3-16.core1.atl1.he.net - 0 | 248 | 248 | 46 | 66 | 118 | 63 |
| 198.32.132.154 - 0 | 248 | 248 | 45 | 48 | 73 | 47 |
| No response from host - 100 | 50 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 50 | 0 | 0 | 0 | 0 | 0 |
| 162-254-199-64.valve.net - 0 | 248 | 248 | 46 | 48 | 61 | 47 |
Considering the final destination results are respectable I decided to test just to 64.140.112.113
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 245 | 245 | 0 | 0 | 2 | 0 |
| 10.204.100.1 - 0 | 245 | 245 | 6 | 7 | 19 | 8 |
| 24.226.6.41 - 0 | 245 | 245 | 17 | 19 | 40 | 19 |
| 64.140.112.113 - 0 | 245 | 245 | 16 | 23 | 110 | 19 |
Could that hop on the route spiking occasionally be causing me issues?
Thank you in advance
P.S Great company! Happy to be a customer.
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Access usage stats when on non-Start IP?
Just completed the switch over today. Swapped the cCable modem with the one I bought, 2 minutes later I was up and going no problems.
Only issue I'm having is I'm trying to access my usage stats from the start.ca home page, but it tells me I have to connect via my start ip address. Problem is, I route all my traffic thru a vpn connection. So is there any way I can access my usage stats thru this vpn tunnel? Alternatively, does Start offer an email notification service when usage hits, say, 80 or 90%?
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Cable down
Experiencing excessive packet loss from 10PM today. Anyone else in the London North Centre experiencing it?
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Ottawa/Rogers - High Latency - routed through Vancouver?
Getting high latency in Ottawa South. Traceroute is showing van DNS names (Vancouver?). The latency times would appear to indicate so. Pinging a server I have in Europe also reveals the same path through VAN (300ms+).
(Edit): as an added note, I find it strange it's bypassing Start.ca routers completely.
Ping to my local gateway is rock solid (1-3ms)
>tracert google.ca
Tracing route to google.ca [173.194.123.56]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms [192.168.1.1]
2 * * * Request timed out.
3 150 ms 158 ms 164 ms van58-6-240-13.dynamic.rogerstelecom.net [209.148.240.13]
4 186 ms 182 ms 194 ms van58-9-231-69.dynamic.rogerstelecom.net [209.148.231.69]
5 103 ms 114 ms 123 ms van58-9-229-229.dynamic.rogerstelecom.net [209.148.229.229]
6 150 ms 154 ms 155 ms 216.239.47.114
7 277 ms 277 ms 282 ms 72.14.236.224
8 244 ms 259 ms 251 ms 209.85.249.213
9 225 ms 228 ms 233 ms 209.85.240.113
10 184 ms 193 ms 199 ms lga15s47-in-f24.1e100.net [173.194.123.56]
>tracert start.ca
Tracing route to start.ca [64.140.120.120]
over a maximum of 30 hops:
1 1 ms 1 ms 3 ms [192.168.1.1]
2 * * * Request timed out.
3 244 ms 243 ms 246 ms van58-6-240-13.dynamic.rogerstelecom.net [209.148.240.13]
4 269 ms 276 ms 267 ms van58-9-231-69.dynamic.rogerstelecom.net [209.148.231.69]
5 150 ms 156 ms 165 ms van58-9-229-229.dynamic.rogerstelecom.net [209.148.229.229]
6 190 ms 188 ms 193 ms web1-london1.start.ca [64.140.120.120]
>ping start.ca
Pinging start.ca [64.140.120.120] with 32 bytes of data:
Reply from 64.140.120.120: bytes=32 time=252ms TTL=59
Reply from 64.140.120.120: bytes=32 time=259ms TTL=59
Reply from 64.140.120.120: bytes=32 time=201ms TTL=59
Reply from 64.140.120.120: bytes=32 time=141ms TTL=59
Ping statistics for 64.140.120.120:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 141ms, Maximum = 259ms, Average = 213ms
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Extreme cold = issues?
just wondering, so I have been having issues since Saturday morning and I am wondering if this is possibly just due to the extreme cold? I have reset the modem multiple times and since last night I have sort of got internet, but only a single upstream channel if i'm guessing right? Anyone have any ideas? I don't want to log tickets and stuff if it will resolve itself once it warms up in a day or to.
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Burlington, Ontario.
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[rCable] Issues Downtown Toronto?
Internet would slow down to a point where it is unusable
[att=1]
taken 10:43am
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Reduced speeds after torrenting
I have a 30Mbs package via rCable and I notice that after I use torrents (which is pretty rare), my speeds go down to 10Mbs for all internet and the only way to reset this is to actually reset the cable modem.
Any idea why this would happen?
Thanks
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Streaming radio with start?
I recently switched from cogeco to start. Was a perfect switch, up and running and everything is working well. Thank you start for being a great alternative!
One thing though. I stream radio on my sonos all the time, I have it on in the background of my house almost 24/7. I never had any pauses or stutters with cogeco no matter how saturated my connection was. After switching to start, which I just swapped my modem and restarted my router, I am getting the odd pause and stutters well streaming radio the past couple days.
It's not horrible, but it is noticeable and annoying. Anyone have a reason why cogeco there were no problems but with start I am getting noticeable pauses? Everything else seems fine (ie: surfing downloading etc...)
I am using the sonos app.
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Start.ca VoIP initial thoughts
I ported my number from Bell Canada in the Barry's Bay, ON, exchange (613-756-XXXX) to a small VoIP provider in Eastern Ontario (Voice2Net.ca), but they have been unable (for 30+ days) to resolve the issue that local inbound callers with 'Anonymous' CallerID do not get a ring tone, even thought my phone rings and the calls come through.
So, I went looking for an alternate. Many said they could not port my (now VoIP) inbound DID because it was a Barry's Bay exchange. Start.ca said they could.
Within a few hours, the account was setup, the customer portal populated, and credentials emailed to me. I was able to register the VoIP adapter and test outgoing calls with success (incoming call test will have to way for the port to complete).
--SUPPORT DOCUMENTATION--
The instructions in the email included 'Should you need to reconfigure your adapter later or setup a different device with your SIP authentication details, the login name is "xxxxxxxxx", the password is "xxxxxxxx" and the SIP server name is "voip.start.ca". If you require any assistance getting setup please contact us or you can visit our support pages online at www.start.ca/support'. Unfortunately the support pages at start.ca regarding VoIP are thin - very, thin - to the point of being non-existent regarding VoIP. This needs improvement - or a different email should be sent out initially. Where are the star-codes to enable and disable features?
--CALLER ID--
When setting up the account I requested that my Caller ID appear as 'D M Smith' (example), but I was told I would set it at my end. Unfortunately it was setup as 'D Smith', and there appears to be no way for me to change it at my end (and no documentation is available in the non-existent support pages).
Overall, the customer service was friendly and efficient (appears to be Ontario-based), but gave some apparently incorrect information. I am hoping and expecting great things from this up-and-coming Canadian VoIP provider. I intend to post a follow-up after the port.
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[Cable] TPIA
I'll try to keep this short. Two days ago a cable guy shows up at my door saying he has to do some work at the pedestal on my front lawn. I said ok fine. He leaves and all is well. Yesterday I came home in the afternoon to find another cable guy next door. It would appear that the first guy f'ed up their cable. I go into the house to find my internet is down. Knowing exactly what is the cause, I go to the pedestal (I know it's not my job etc.) to find my cable had been pulled out of the connector. Not naming names, I will say it was done on purpose ! I pushed the cable back into the connector by hand and it appears to have worked. The cable may come loose again, however, at any moment.
Bottom line - Right now I do not even want to put in a ticket because all level 1 is going to tell me is that they'll send me another modem which I'll have to buy; when I know well enough what the problem is.
Feel free to jump in here Rocca; I love to hear your opinion about TPIA.
P (stands for pi$$ed off)
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Any truth to Start not having access to CCable internet in July 2016?
Hi. My brother-in-law was talking to customer rep at Bell when purchasing High Speed internet and that rep indicated that Start will not have access to Bell's internet network as of July 2016. They use the words 'DONE' when referencing to Start's ability to offer internet services from CCable. It sounded very strange to me, but I wanted to ask if there was anything to this? Thanks.
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internet down. rcable
Anyone else down using rcable in the Georgina area?
My modem diagnostics showed only one up channel so I reset the modem. The modem's lights are mostly normal but with the upstream flashing. Since the reset it now shows the normal 3 upstream channels though I'm not able to get an IP address even after rebooting my router.
Typed this on my cell and trying to patiently wait for 8 so I can call support.
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Ping issues in Kingston?
Perhaps it's a weather issue, with the persistent freezing rain, but I'm experiencing a serious drop in speed/ping tonight. I'm on the 55/10 cCable package, and while I'm getting speed test results around 22mbps/8mbps, my ping is ranging anywhere between 50 and 300ms. It's making web browsing (even as simple as Facebook messaging) miserable.
Curious if it is just me, or a more widespread issue.
Thanks!
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[rCable] Horrible upload speeds?
I was just doing some game streaming when I got a message saying there wasn't sufficient bandwidth and got disconnected. I did a speed test and these are the results:
[att=1]
This is way, way lower than the 5Mbps upload I'm supposed to be getting.
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[rCable] Free 2am-8am downloads not showing up on usage summary?
I scheduled a download for the free overnight period last night and I just saw that it's not reflected in my usage graph. The download was about 1.7GB large and it happened between 2:10 and 2:20am (looking at the time stamps on the files) but it's showing 0.0GB under the free column. Does the free usage period not start at exactly 2am?
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Will the DSL availability in my area be updated?
Hi. Bell is now offering High speed DSL in my part of Fort Erie, but only CCable is showing in the service offering on Start's website. How often is this database updated?.
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[rCable] Start DNS or maybe routing issues?
I noticed some sites were taking a while to load and looks like at least some of them were waiting on www.google-analytics.com
Checked if I can ping it and I could not:
C:\Windows\system32>ping www.google-analytics.com Pinging www-google-analytics.l.google.com [74.125.226.133] with 32 bytes of data:Request timed out.
Did flushdns and all that - same problem. Checked from another network and everything was fine, but noticed that the IP was different. Changed to google DNS and everything seems to be fine now:
C:\Windows\system32>ping www.google-analytics.com Pinging www-google-analytics.l.google.com [172.217.0.174] with 32 bytes of data:Reply from 172.217.0.174: bytes=32 time=13ms TTL=57Reply from 172.217.0.174: bytes=32 time=13ms TTL=57Reply from 172.217.0.174: bytes=32 time=14ms TTL=57
Not sure if the first IP is fine as well and the issue is with routing some place or maybe the DNS is giving the wrong IP...
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[Cable] Extremely slow Internet since yesterday afternoon?
Yesterday my Internet suddenly became extremely slow, and I could hardly open any website.
I tried to ping google, and half of the packets were lost.
Also tried speedtest, it was even not possible to finish the whole test, and the download speed was about 0.4Mbps.
So I tried to restarted and reset the modem, but none of them helped. :(
Btw the Ethernet cable is directly plugged into my computer, so router shouldn't be a problem.
Here's a screenshot of modem's diagnostic page.
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