I have been on the 50/10 VDSL2 for a few years with Start and decided to check what is available for me now. I entered my address and saw this new message that wasn't there before: "Estimated speeds for this service at your location are 50Mbps/3Mbps". I have been getting full 50/10 for a few years and my modem stats show Attainable Rate (Kbps): 115115 28353. And these numbers have always been in this range. I know where my remote is and it is roughly 250m away with a straight line to the house (along the road).
I am surprised to see this "3Mbps" up. I don't really care because I know what my speeds can be but new customers may turn away if they see this. I also understand that this data is likely pulled from Bell's database. Just wanted to let Start know that this is happening for at least one address. I can PM my address if anyone wants to look into it.
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[DSL] VDSL estimated speeds are very wrong on the website
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Any plans for cable internet availability in Source cable area?
My parents live in Hamilton in an area service by Source cable, who is now owned by Rogers. The phone lines in that area are terrible so DSL isn't a good option. They're on rCable internet which works when it feels like and costs way too much for 15/1 cable internet.
Source please help! Any plans for cable availability in area code L8W 1W2?
Also I just saw that 100/10 is now 150/15. I just called for my upgrade from 60/10. I'm just a little excited.
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[DSL] So Sad leaving Start.ca [Business DSL]
Good Morning,
I am not sure where to start... I love start and their amazing customer, issue cannot get speed. Most place are limited to 25mbit dsl and cannot survive with that. Rocca any hope to get faster dsl in the future?
Thank you
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[rCable] Support of Arris SB8200 ,Netgear CM1000, Motorola MB8600?
Hi rocca,
Does any of these modems supported by Start on Rogers territory? Arris SB8200, Netgear CM1000, Motorola MB8600.
Thanks.
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[Cable] Disconnects/Slowdown during the past few nights this week
Have been getting constant disconnects and slowdowns for the past few nights last week and am seeing tons of errors on the DOCSIS event log:
2 12/15/17 20:51:37 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
3 12/15/17 20:51:15 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
4 12/15/17 20:51:02 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
5 12/15/17 20:50:42 84020200 warning Lost MDD Timeout;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
6 12/15/17 20:50:36 84000500 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
7 12/15/17 20:46:33 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
8 12/15/17 20:43:42 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
9 12/15/17 20:43:35 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
10 12/15/17 20:43:13 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
11 12/15/17 20:43:13 82000300 critical Ranging Request Retries exhausted;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
12 12/15/17 20:43:12 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
13 12/15/17 20:43:11 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
14 12/15/17 20:43:11 82000300 critical Ranging Request Retries exhausted;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
15 12/15/17 20:43:11 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
16 12/15/17 20:43:10 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
17 12/15/17 20:43:10 82000300 critical Ranging Request Retries exhausted;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
18 12/15/17 20:43:10 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
19 12/15/17 04:26:28 73050200 notice Received REG-RSP while in REG-HOLD1 state;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
20 12/15/17 04:26:26 90000000 warning MIMO Event MIMO: Stored MIMO=1 post cfg file MIMO=-1;CM-MAC=1c:ab:c0:99:7b:02;CMTS-MAC=00:17:10:91:ab:a3;CM-QOS=1.1;CM-VER=3.0;
Clear
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5 days later and still no connection (modem upgrade provisioning issue
I'm having a hell of a time trying to upgrade my service with start, and am getting very slow (but patient) progress with support.
Last friday, I called in a modem upgrade to my account, a Hitron CDA3-35, so I could sign up for the 250MB service. I was told the modem upgrade would take a couple of hours and that my new modem would be activated. I get the phone call saying as much, and no luck. New modem's US/DS lights are flashing blue, modem stats say network access denied, and the old modem still works.
So I call in to support, and they say it could take till midnight. So I give it to the next morning, still no dice, old modem still works.
Call in again, and I'm told it's a provisioning issue, even though the mac and SN are entered properly, so they hit a ticket back to rogers, told me to wait 24/48 hrs.. leave the new modem connected, and things should work.
Wait the day, Still nothing, Rogers came back saying there was no provisioning issue.
So we throw the old modem in, and it still works.. which leads me to believe something wasn't submitted somewhere. So they throw the ticket in again, saying they're calling it a swap instead of an upgrade, and things should work in a few hours. I get another call to inform me my new service should work and to check whenever I can, I asked what the issue was and was told it was a "temporary issue in my area". I get home and check.. no dice, same flashing lights, same network access denied issue. Call into support again, they tell me that it's now a "RF" issue (but hey, my old modem still works and gives me service, but I can't use it because Rogers needs the new modem connected to do their tests), and that I need to wait another 24/48 hours for rogers to respond.
So here we are, 5 days since I originally called in the upgrade, and I'm being told once again to wait 24/48 hours for rogers to respond, and that you guys can't pick up a phone to escalate since "No department exists to call".. How the hell is this even possible? The old modem still works so obviously someone somewhere didn't hit save on something, or didn't push something through.
Can anyone shed some light on what is going on here?
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Bufferbloat hard wired to computer (no router)
Hello,
I have been having issues with Start.ca for a few month's now without any resolution.
I have my new modem (changed the modem to rule out the modem as the issue) connected directly into my computer via Ethernet (eliminating the router) and when running the dslreport speed test it is showing +280ms buffer bloat and I am getting virtually 0 upload (less than 1Mbps) speeds and sparatic download.
I have tested n 2 computers this way as well as in safemode with networking and antivirus and firewall disabled.
When I read about bufferbloat it talks about router issues but my router is not connected.
Any idea if this bufferbloat could indicate an issue with the line or be the cause of poor speeds?
Thank you,
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[rCable] high latency with no solution
I have been getting very high latency and was wondering if any of you on rcable have seen something like this before?
from lan > start.ca
$ mtr -r -c 100 start.ca
Start: 2017-12-22T15:59:32-0500
HOST: novascotia Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.33.1 0.0% 100 0.4 0.4 0.3 9.0 0.9
2.|-- 67.231.***.*** 0.0% 100 14.8 24.4 9.8 103.6 18.9
3.|-- ??? 100.0 100 0.0 0.0 0.0 0.0 0.0
4.|-- ip-104-153-24-21.user.sta 0.0% 100 126.7 36.7 9.2 174.6 37.8
5.|-- core1-london3-te-3-4.net. 0.0% 100 33.9 47.3 12.4 247.2 51.0
6.|-- web2-london3.start.ca 0.0% 100 47.1 24.1 12.6 98.9 16.0
from lan > router public interface
$ mtr -r -c 100 108.168.**.**
Start: 2017-12-22T16:03:54-0500
HOST: novascotia Loss% Snt Last Avg Best Wrst StDev
1.|-- dhcp-108-168-**-**.cable. 0.0% 100 0.4 0.4 0.3 0.5 0.0
from lan > modem
$ mtr -r -c 100 192.168.100.1
Start: 2017-12-22T16:12:18-0500
HOST: novascotia Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.33.1 0.0% 100 0.4 0.4 0.3 0.5 0.0
2.|-- 192.168.100.1 0.0% 100 0.7 0.7 0.6 0.9 0.1
After talking with Start support a million times, connecting my computers in every possible configuration, and replacing the modem now a second time(!!!) the problem is still there. It is driving me crazy!
Battlefield 4 shows intermittent red packet loss and jitter symbols and is what led me to investigate this.
A Rogers tech has been to the house, installed an attenuator to fix the modem levels being high. Telling me that I need to be a Rogers customer for him to do anything other than what is on the ticket. He was very dismissive of my suggestion the problem had to do with Rogers and said they only deal with RF.
The issue is still there when connecting computers directly to the modem. On a few different PCs.
Sometimes mtr will show completely absurd ping times over 10000ms like this.
directly connected to modem > start.ca for 4 hours
$ mtr -r -c 14440 start.ca
Start: Tue Dec 19 03:56:17 2017
HOST: wlgw.local Loss% Snt Last Avg Best Wrst StDev
1.|-- 67.231.***.*** 0.1% 14440 10.6 17.7 9.8 294.4 24.8
2.|-- ip-104-153-24-22.user.sta 77.6% 14440 12338 12473 9090. 12868 254.1
3.|-- ip-104-153-24-21.user.sta 0.2% 14440 28.8 30.1 8.8 552.4 46.3
4.|-- core1-london3-te-3-4.net. 0.1% 14440 14.1 33.7 9.6 702.0 48.9
5.|-- web2-london3.start.ca 0.0% 14440 13.1 15.5 11.2 258.8 22.4
Any ideas? I'm at the end of my rope here after weeks of troubleshooting. Seriously considering getting a dry loop installed for a slower dsl connection to try and fix it.
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Which modem router for 25/vdsl plan?
I'm currently on the 15 plan using 2wire modem and home phone I assume I need to upgrade? Should I get a modem from Start or shop online? Thanks
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Firmware update for WPA2 krack attack?
Is there an ETA for a firmware update for the WPA2 Krack attack? When I check www.smartrg.com (I have an SR505n) they indicate owners should contact their ISP for firmware updates.
I'm not sure why they don't have firmware updates on the smartrg.com webpage, since an individual can buy a smartrg modem off of Amazon, but anyways.
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start.ca VOIP questions
Been a start.ca cable internet customer for years. Considering the VOIP service.
Currently planning to buy a Panasonic KXP-TG600 set, in the hope that I can pair my existing Panasonic DECT 6.0 handsets to it.
The call-block memory in my Panasonic cordless POTS system is now full of telemarketers and fundraisers. My plan is to use VOIP to forward these type of calls to a service that will play a tone indicating that my number is disconnected (or similar).
I have read, though, that the KXP-TG600 system only has memory for 20 such numbers. Can I maintain a block list on the start.ca website, such that these calls will never ring through to my house?
Or, is there another VOIP customer-premises system from another manufacturer, that will allow me to maintain a long block-list?
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[rCable] Slow Upload Speeds?
Noticed it for the past couple days now, wondering if maybe it's just node congestion due to the holidays?
It varies depending when I run it, but I'm not even getting close to 15Mbps anymore, the most I typically see is about 5-6Mbps.
My upsteam stats were on the low side (35dBmV) on a -3.5db split, moved it over to the -7db side instead. Probably due to the cold weather? However it didn't make any difference in the speeds. Below are my current stats:
Downstream OverviewPort ID Frequency (Hz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Octets Correcteds Uncorrectables Channel ID1 693000000 256QAM 0.200 38.605 10631717 0 0 232 579000000 256QAM 0.200 38.605 10631902 0 0 53 585000000 256QAM 0.300 37.636 10632057 0 0 64 591000000 256QAM 0.600 38.605 10632246 0 0 75 597000000 256QAM 0.700 37.636 10632414 0 0 86 603000000 256QAM 0.700 38.983 10632619 0 0 97 609000000 256QAM 0.000 38.605 10632782 0 0 108 615000000 256QAM -0.100 37.636 10632937 0 0 119 621000000 256QAM 0.100 38.605 10633090 0 0 1210 633000000 256QAM 0.200 38.983 10633254 0 0 1311 639000000 256QAM 0.200 37.636 10633459 0 0 1412 645000000 256QAM 0.300 38.605 10633649 0 0 1513 651000000 256QAM 0.800 38.605 10633830 0 0 1614 657000000 256QAM 0.800 38.605 10634020 0 0 1715 663000000 256QAM 1.200 38.605 10634192 0 0 1816 669000000 256QAM 1.100 38.605 10634347 0 0 1917 675000000 256QAM 0.900 38.605 10634502 0 0 2018 681000000 256QAM 0.300 37.636 10634665 0 0 2119 687000000 256QAM -0.100 37.636 10634819 0 0 2220 303000000 256QAM -0.500 37.356 10635009 0 0 121 699000000 256QAM 0.500 37.636 10635734 0 0 2422 705000000 256QAM 1.000 38.605 10636083 0 0 2523 711000000 256QAM 1.200 38.605 10636274 0 0 2624 717000000 256QAM 1.300 38.605 10636582 0 0 27Reset FEC CountersUpstream OverviewPort ID Frequency (Hz) BandWidth (Hz) Modulation Type DOCSIS Mode Signal Strength (dBmV) Channel ID1 23700000 6400000 64QAM ATDMA 38.000 22 38596000 3200000 64QAM ATDMA 39.250 33 30596000 6400000 64QAM ATDMA 39.500 1
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Start over Cogeco and connections problems with World of Warcraft
For some time users have been having connection problems for the video game World of Warcraft.
There is a thread on the video games site with tons of data for troubleshooting and even a response from a Start.ca Network Admin which was kind of cool. If anyone else if having connection problems using Start over Cogeco then it may be just an ISP issue and not one with the video game.
https://us.battle.net/forums/en/wow/topic/20760625916
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[rCable] Just had a connectivity / routing problem here in london
Started at 9:23 am, seems to be working again 9:32 am.
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Native IPv6 on rcable?
Are there any updates on native IPv6 on rcable? 6RD is working fine I just like new things to play with :)
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Modem buy out
Hi. I've been with Start for 14 months & have paid $5/month to rent a Thompson 476 modem. What kind of discount could I hope to receive if I request to buy out the modem?
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Frustrating Upstream Issue with cCable
Hi guys,
Long time lurker and sometimes anonymous poster - decided to finally register to try and get some help on an issue I've been experiencing.
My story begins approximately 6 weeks ago when one Saturday night a drunk driver wiped out one of the large cable cabinets on the main trunk route to Windsor. My connection and everyone else's in the town was out for a whole day while they replaced the entire cabinet and all the equipment in the cab...
Everything was back up and running and fine I thought... Until I few days later I noticed that I had full downstream speed (I'm on 120Mb tier) and literally no upstream speed (around 0.5).
I called Start and went through the usual hoops - reset modem, without router, different ethernet cable etc etc. I was experiencing packet loss somewhere in the realm of 40%.... not good. We collected all the usual levels, pings etc and sent them off to Cogeco.
Then it resolved itself before Cogeco picked up the ticket. I thought maybe they'd done something to fix it and was happy again. Of course Cogeco said there's nothing wrong and closed the ticket....
A couple of days went by and it happened again, back to full downstream speed and basically no upstream. Called Start again, went through the same hoops again and submitted another ticket to Cogeco. Same again, resolved itself, only to come back again after they've closed the ticket.
Suspecting a modem issue now (I have a TC4300 which replaced a faulty DCM476 - so seemed unlikely I could be looking at a second failed modem, but went along with it), Start sent me a rental DCM476 to test with. Exactly the same thing happened.... At least it proved the modem wasn't the issue.
A few days went by again and I saw them working on the previously wiped out cabinet. Then my issue was fixed.... For much longer this time. By this point Start had already scheduled an appointment with Cogeco to send out a tech to take a look at my line. Of course by the time the appointment came, the issue wasn't manifesting itself and he found nothing.... My levels look great he said, but he replaced the coax connectors anyway just for good measure.
A few more days went by, still no problem, at this point I was declaring victory and asked Start to swap back to my modem so I could return their rental modem. We did the swap and everything was still fine.... Over a week later, still fine. At this point I was convinced it was fixed, then it reoccurred!! Arrrrgh.
So now I'm back to the same situation again - full downstream speed, but terrible upload. Packet loss doesn't seem to be quite as bad as it was before, but still really terrible upload speeds.
I'm at a loss what to do now - Start don't seem to be able to get Cogeco to accept there's an issue at the box that was replaced, it may be coincidental but seems fairly suspect to me that my issues coincide with it being replaced.
Why is my issue intermittent? That I'm not entirely sure about but my working theory at this point is that certain upstream channels are faulty and when I'm not operating on those channels everything is fine. I do see different upstream frequencies in my modem - so they must be operating more than just 4 at my node? Interestingly sometimes I only get 3 upstream channels bonded on my modem and sometimes 4. What causes a modem do change upstream channels? Is there any way I can force it to change channels? (a reset just seems to bring it up on the same channels again). Do Cogeco use all the upstream channels simultaneously? I found some older posts that suggested they only use one, but don't know if that's still accurate since they moved to 10Mb upload.
Here's my levels currently :-
Downstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power SNR
1 Locked QAM256 195 5360537 519000000 Hz 8.4 dBmV 40.8 dB
2 Locked QAM256 193 5360537 507000000 Hz 8.5 dBmV 40.8 dB
3 Locked QAM256 194 5360537 513000000 Hz 8.5 dBmV 40.8 dB
4 Locked QAM256 196 5360537 525000000 Hz 8.4 dBmV 40.8 dB
5 Locked QAM256 197 5360537 531000000 Hz 8.3 dBmV 40.8 dB
6 Locked QAM256 198 5360537 537000000 Hz 8.3 dBmV 40.4 dB
7 Locked QAM256 199 5360537 543000000 Hz 8.2 dBmV 40.4 dB
8 Locked QAM256 200 5360537 549000000 Hz 8.1 dBmV 40.3 dB
Upstream Channel
Channel Lock Status Modulation Channel ID Symbol Rate Frequency Power
1 Locked QAM64 3 5120 Ksym/sec 36604000 Hz 42.0 dBmV
2 Locked QAM64 1 5120 Ksym/sec 23648000 Hz 39.5 dBmV
3 Locked QAM64 2 5120 Ksym/sec 30204000 Hz 40.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0.0 dBmV
This is where I stand speed wise...
DSL Reports Speed Test is a little better than Speedtest because I think it runs multiple upload streams.
Packet loss isn't too bad at the moment at around 4%, but at times it has been as high as 40%...
--- www.google.ca ping statistics ---
105 packets transmitted, 101 packets received, 3.8% packet loss
round-trip min/avg/max/stddev = 13.369/24.885/156.238/26.907 ms
Looking for any feedback or insight as to where to go from here....
Thanks!
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New Broadcom based Rogers TPIA modem available?
I see on a competitors website that they have listed the TP-LINK TC-7650 modem which is supposed to be a broadcom based DOCSIS 3.0 modem for Rogers. For those wishing to avoid the Puma based modems is this an option for the loyal customers at Start? :)
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[rCable] Connection goes bad every few months
Start 60/10 service, DCM476 modem. Every 30 to 120 days, the connection will go to utter crap. Excessive latency, packet loss. Anything internet related becomes unpleasant to use. Check out the attached DSLReports line monitor graphs. Only power cycling the modem fixes the problem, and then it goes away for weeks or months until it rears its ugly head again. It's not a router issue. Modem signal levels are +10 to +12 dB downstream and 39.3 dB upstream. I must remember to check signal levels when this happens again.
I'm going to call Start support about this issue, but anyone seen anything like this before?
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Start Fibre Dependencies
Does Start Fibre utilize any infrastructure from Rogers or Bell? My friend owns a restaurant in downtown London and is looking at switching to Start Fibre, but he also requires a backup link because all his payment processing is done over the Internet. I want to ensure that whatever we pick for the backup link doesn't share any infrastructure to avoid the possibility of them both being offline at the same time.
Thanks,
Paul
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