During large downloads (10GB+) my line will "reliably" disconnect.
Sometimes it will recover by itself, at other times I have to power-cycle the modem.
It also happens if I do a smaller download, and someone else is doing some intensive surfing (e.g. watching Youtube).
I can never complete a large download by itself. It always crashes sooner or later, and I will have to reset the modem (sometimes several times for a large file).
I'm on a ADSL 15 plan, use a Sagemcom 2864 modem, and run Windows 10 64bit, build 1809.
I have throttled my download speeds to about 800KB/s, and do my larger downloads mostly at night (single file, single chunks, and no other online activity).
A couple of years ago (when I already struggled with this issues) Start loaned me a different modem (don't remember the name), but with that one the issues were actually *worse* than with my Sagemcom.
A Bell technician came by and told me the lines are fine, and that I should reduce my download speeds (which I did, but to no avail).
I'm now at a point where it's not tolerable anymore, and I'm thinking of switching to someone else, if we cannot get this straightened out.
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[DSL] Repeated disconnects during large downloads
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[TV] Harmony Hub - can't register box/remote.
Is there any information on the manufacturer and model number of the box that might be able to get my harmony hub to register the device? All I could determine was IPBS9510 is likely the model number from the settings in the box, but there's no manufacturer information which is required to even attempt to lookup a matching device.
Its a nice remote that came with the box, but defeats the purpose of having an all-in-one setup if I can't get it working.
Thanks.
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Remote on Mi Box
I have a couple of andriod boxes already so I thought it would work with them. The issue is with the Mi box is the remote control can't control most of the features with Start. I tried a third party remote, even though it works for other apps just fine it doesn't seem to control the start app. I can't set channels with the numbers or pause/play/skip back or skip forward. Is there any remote that can work with this?
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[TV] ABC East feed freezing and acting like in slo-motion?
Anyone else experiencing this(6:54pm ish). Seems to have happened last couple nights.
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[cCable] Ongoing Upstream Issues
Hello Start.ca Forum!
I’m hoping that someone from Start can assist with this ongoing issue with my Internet service.
We are on the Home Cable 40 package in Cogecoland (Halton Hills). We only have Internet service at this location, and do not use the cable TV service at all.
Over the past year or so, on an intermittent basis the upstream of the connection completely dies off. During this time, the downstream doesn’t appear to be affected when running speed tests and PING response time is generally acceptable. The upstream however is usually clocked at 0.5-1 Mbps and is very unstable. Despite the downstream measuring well, the lack of upstream does cause connection issues as it appears to be saturated quite easily.
In the past we had Cogeco out many times to look at the issue and in all cases no faults were found in building and frequently the visiting tech must refer the issue to a field tech / manager. We generally do get the issue resolved but it often takes two maybe three tech visits and lasts on and off for about two to three weeks.
This issue seems to be happening more frequently these days, with it starting on November and still happening as I type this message. I am fortunate to have both a DSL and Cable connection in my house, so I’m currently using my DSL provider as the Start.ca cable connection is very unstable at this point.
I’ve put a trouble ticket in with Start (submitted 2019/02/20), but after submitting it to Cogeco, they somehow have determined that there is no issue here.
I have been quite accommodating in the past, enduring many all-day tech appointments but my patience is starting to run thin with this service. I do appreciate that some of these issues are happening outside of Start realm of control, but they will need to work with their partners to get some sort of lasting resolution here. When the service works, it runs very well.
Please contact for further details. Thank you.
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[DSL] 15/1 DSL, 10/1 RCable
1) Is 15/1 DSL no longer available from Start, or has it just been put 'out of sight' (phone orders only)?
2) Also, will Start be offering 10/1 via Rogers? (I would guess NO).
Thx!
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start.ca tv experience so far?
Hi,
I'm currently on Bell Fibe. While the service is good, the price is getting ridiculous.
Thus I am looking for alternatives. I'm wondering what is the experience so far with start.ca's TV service. Is it reliable? Picture quality? Hardware quality (ie. the box)?
Thanks.
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[TV] Pause not available for TSN?
Apologies if this has already been discussed, but I couldn't find anything, and the search function seems not to be working on this forum.
The all-channels chart seems to indicate that none of pause/restart/lookback functionality is available for any TSN channel. Is this expected to be an ongoing situation, or might we expect at least pause at some time? Pause is available for the SN channels, but not TSN, for some reason.
Also, I couldn't find any description of the exact functionality (i.e. differences between) these various modes of control. Rocca has noted that he was going to have this added back in December.
Finally, some channels (e.g TSN) say not available on wi-fi devices. I presume this doesn't include the Start STB connected via wi-fi?
Thanks -- Pauline
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Error 4-44-123 (And other STB error codes)
GF just messaged me to let me know that TV isn't working again.
App was asking for username/password again for some reason. Each time she tried to enter the password, it was timing out before it would let her finish (Application Load Timeout - Start TV services are not responding. If the problem persists, contact your service provider.)
She plugged in a keyboard and was finally able to type it in before it timed out.
But now no channels are working - just a black screen with Error 4-44-123 on every single channel again.
This is getting tiresome...
Does anyone at Start have a chart or document that explains the different error codes the platform throws? Getting really tired of wasting time troubleshooting on our end, only to find out the error is caused by something on Start's side.
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[rCable] 250Mbps?
I am only curious, I just check on Start website on my location. I see the 250Mbps disappeared; what happened?
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[TV] Connecting STB to home theatre setup
I'm considering switching from Bell FibeTV to Start TV, and have a question about connecting the STB. Right now I have the Bell box feeding a Yamaha AV receiver through an HDMI cable carrying both video and audio. The video then goes to the TV, and the audio to surround speakers. I assume the Start STB can be used in the same configuration, i.e. with one HDMI connection for video and audio to the receiver. Is this correct?
Some TV setups seem to have the TV itself connected directly to the STB, and then send audio from the TV to a receiver for connection to better speakers. My TV has no ability to output audio to the receiver, so I want to be sure I can just put the Start STB in place of the one from Bell.
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Any issues with having Start TV and Bell satellite connected to 1 TV?
Hi - I would like to test Start TV but don't want to ditch Bell before I am sure that Start meets my needs.
It seems that you should just be able to plug the Start box into another HDMI port on the same tv that now has Bell connected and just select the service you want to view.
Does anyone see any possible problems with this type of setup?
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New Start Talk (Episode 14)
Just in case anyone missed it being posted.
https://youtu.be/njBVgGYSFd4
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[TV] Will TCM be offered?
It's not in the channel list, so probably not, but I thought someone in a previous post had asked the same question and there was an answer. I can't find that post now, "search" is completely broken on these forums.
Thanks.
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[TV] Ctv toronto
I'm having issues watching the 6pm news on ctv Toronto. Freezes up and buffers.
Problem is that it seems to happen almost everyday.
Thanks in advance Peter.
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Cogecoland internet pricing
With all this TV talk, it seems good old internet has taken a back seat. Any forthcoming pricing adjustments or package additions/changes planned for Cogeco areas?
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[cCable] Modem stats review
My parents are with Start and the last 2 days or so they've been having perf issues. The connection is up and working, but pings bounce from normal to 1800ms (and that's pinging Start). They won't have a clue on how to get thru a troubleshooting call so before I make the journey and get on the phone, just hoping someone can review their modem stats and see if that's the problem or if maybe it's time to replace their aging router (even though it's showing no load or other signs of problems).
Channel Frequency Power SNR BER Modulation1 519.0 MHz 10.7 dBmV 42.5 dB 0.000 % 256 QAM2 495.0 MHz 10.3 dBmV 42.0 dB 0.000 % 256 QAM3 507.0 MHz 10.6 dBmV 42.5 dB 0.000 % 256 QAM4 513.0 MHz 10.7 dBmV 42.5 dB 0.000 % 256 QAM5 525.0 MHz 10.6 dBmV 42.5 dB 0.000 % 256 QAM6 531.0 MHz 10.3 dBmV 42.5 dB 0.000 % 256 QAM7 537.0 MHz 10.3 dBmV 42.4 dB 0.000 % 256 QAM8 543.0 MHz 10.1 dBmV 42.0 dB 0.000 % 256 QAMReturn Path: Channel ID Frequency Power Modulation2 30.2 MHz 39.0 dBmV 64 QAM1 23.6 MHz 40.0 dBmV 64 QAM3 36.6 MHz 39.5 dBmV 64 QAM0 0.0 MHz 0.0 dBmV QPSK
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Heads up when buying modem
I out right bought my modem from start back in end of jan. The person i was talking to on the phone, knew i had start tv. . Not once did they mention if i upgrade my package , the modem wouldnt go pass 60 cable. * came from 45 to 50*
2nd call in to up my internet in feb, again no one told me that it wouldnt go pass 60 cable * 50 to 60*
did a live chat tonight to up the package, modem keeps timing out. Thought i needed a stronger package. was going to 70 or higher so it would meet my needs.
he tells me nope, sorry cant do it. Your modem cant handle it.
But for 5 dollars more i can rent another modem.
Why? was i never informed of this?
Really thinking ditching this company and i have been with them more 5 yrs. Too many errors on their tv box. Modem i rented all this time , is out of date .. Have to pay for a tv box i dont or cant use cause it locks up or i am rebooting constantly.
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Site URL redirects
I just noticed that some URL's are currently redirecting to '*services/highspeed/fibre/about*' when you omit the www subdomain from the request. For example, https://start.ca/account/usage gives a 301 Moved Permanently and redirects to https://www.start.ca/services/highspeed/fibre/aboutaccount/usage. The same goes for the API-related URL's, but only when you hit them from the sans-www start.ca domain.
I'm guessing there's some maintenance going on, or some site restructuring, but I figured I'd just point it out in case it was an unintended change to some rule that may have been missed (I know the site has recently undergone some very cool changes especially related to the account portal stuff, so I'm assuming this is likely related).
Not a huge deal at all. Just thought I'd mention it.
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PVR wiped clean
Anybody else have their PVR wiped clean of all recordings the other day? Haven't had time to call tech support yet.
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